Returns/Refund Policy

We have a seven day return policy, which means you have seven days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at silknsilvershop@gmail.com. Items sent back to us without first requesting a return will not be accepted. Postage costs on returns are to be paid by the customer.

You can always contact us for any return question at silknsilvershop@gmail.com.


Damages and issues
Upon receiving your order, please inspect it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

We don't accept returns on earrings for hygenic reasons. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.